What works and what doesn't

Last updated 3 September 2026. Updated as things change, not on a schedule — if this page looks stale, assume it is, and email me.

PingBack went live on the Chrome Web Store on 2 September 2026. It is a new product built by one person, so rather than let you discover the gaps yourself, here they are. Read this before you install, not after.

What works today

The sidebar, on standard LinkedIn profile pages. Open any linkedin.com/in/… profile and a rail appears at the right edge. Click it and the contact card is already filled in — name, headline, company, photo — read from the page in front of you.

Tags and notes. Add them, edit them, delete them. Private to you. Saved as you write.

Visit history. Every time you open someone's profile, PingBack records it, so you can see when you last actually looked this person up. Same-day visits are grouped together, and your first ever look is marked "First touch."

Company grouping. Contacts are grouped by employer, read from their profile, with a manual override when it guesses wrong.

The dashboard. Click the toolbar icon. Three views: Needs Attention (people you haven't touched in a while — 30 days by default, adjustable — plus contacts with no details yet), Companies, and All Contacts as a sortable, searchable, paginated table. You can snooze anyone for a fortnight or mark them done.

Trying it before signing in. Install it and use it immediately — tag someone, write a note — without giving me an email address. See the limit on this in the next section.

Google sign-in, which ties your data to your account rather than to one browser.

Export and deletion. Export everything you've saved, or delete your account outright, at any time, on either plan. Neither is behind the paywall.

Billing. Free up to 25 saved contacts with 90 days of interaction history. Pro is $7/month or $59/year for unlimited contacts and full history. Nothing you've saved is locked or deleted if you drop back to free — see below for exactly what happens.

What it doesn't do

It only runs on standard profile pages. Not Sales Navigator, not Recruiter, not search results, not company pages, not your feed. If you live in Sales Navigator, this will disappoint you.

It doesn't read your email. No Gmail access, no mailbox access of any kind — the permission isn't requested, so the extension is incapable of it. I built a Gmail integration and cut it before launch because it required a paid third-party security assessment I can't fund. I'm not going to promise you a date for its return.

It never automates anything on your account. No connection requests, no messages, no auto-scrolling, no clicking on your behalf, no visiting profiles on its own, no bulk harvesting of profiles. This is a permanent design constraint, not a setting. It's also the main reason to use it.

There's no team plan. Single-user, no seats, no shared contacts, no shared notes.

It's a desktop Chrome extension. No mobile, and no other browsers yet.

Rough edges I'd rather you heard from me

Demo mode only carries over the profile you're looking at. If you tag five different people before signing in, then sign in, only the one open in the sidebar at that moment comes across to your account. The other four stay in that browser session and are not migrated. Sign in early if you're planning to do more than try it on one person — and yes, this is the sharpest edge on this page.

LinkedIn can change their page and break the reading. PingBack reads their markup, which they change whenever they like and don't tell me about. Every field it reads has a chain of fallbacks and there's a test suite that runs against saved copies of the real page, so a change should surface as a failing test rather than as a blank name on your screen. It has happened once already, in week four of the build. It will happen again.

Store search hasn't indexed the listing yet. New listings take a while to surface in Chrome Web Store search. The direct link works fine; searching for it may not yet.

There are no reviews. Nobody has had the chance to leave one. When there are, they'll be from people who installed it, not from anyone I know.

Visit logging has no automatic expiry. Interactions you log are kept until you delete them or delete your account. An earlier version of the privacy policy described a 12-month purge that the code did not actually perform; the policy was corrected to match the code rather than the other way round. On the free plan you can only see the last 90 days, but nothing is deleted behind the scenes.

What happens if you downgrade. Everyone you'd already saved stays fully readable, editable and taggable, even if you're over the 25-contact free limit. Nothing is deleted or locked. The only thing that stops is saving new people until you're back under the limit.

Things people ask for that I've said no to

Auto-sending connection requests, or bulk outreach of any kind. Not "not yet" — not ever, while I own this. The moment software acts as you on LinkedIn, the enforcement risk for that behaviour lands on your account rather than on me, and that's not a trade I think is mine to make on your behalf.

Bulk-exporting LinkedIn profiles. Your own notes and tags export freely. Other people's profile data isn't mine to hand you in bulk.

Working in a background tab. Nothing in PingBack opens, queues or visits pages on its own. It runs on the profile page you opened yourself, and nowhere else.

Tell me when this page is wrong

If something here doesn't match what you're seeing, that's a bug in this page and I want to know. contact@pingback-crm.com — it comes to me, and it's usually the same day.

Add to Chrome — free